Upcoming Webinar:
Your Credit Union Beyond 2020: Top Seven Drivers of Success
You are in the business of helping consumers with their financial journeys. You are also seeing a paradigm shift in the way your members interact with you. Your competition is relentless and regulation abounds. Consumer expectations are being driven by innovation. And, all along your financial institution needs to be profitable.
Seven critical elements are going to define your foundation for success beyond 2020:
- Transformed Branch Experiences – How can you draw members in for advisory versus transactional services? How do you get your members to transact online?
- Redefined Future Payments – What can you do to leverage payments to acquire more members, increase share of wallet, and earn more than just interchange income?
- Digital: Integrated & Responsive – Is your future digital strategy defined to be more like FinTech? Is digital giving you the competitive edge you deserve?
- Security: Authentication, Transactions, Information – What would it take to create an omni-channel shield? Where are you most vulnerable?
- Smarter Employees & Channels – How are you training your channels, especially your people channel? Is your training effective?
- Big Data, Decision Science, & the Cognitive Cloud – How can your financial institution leverage the success of big data and analytics? What do you do with this data?
- Banking Delivered in Your Pocket – What would it take to create a completely mobile experience? Your future is literally in your hand.
Analysis from a survey of over 9000 financial institutions, focus group discussions with more than 300 senior financial executives, and a look at leaders across the globe gives us a lot to think about. Join us for a prescriptive session as we define a blueprint for success.
This 60-minute discussion will highlight the key challenges you face, provide anecdotal case studies from around the world, and provide you with the right questions to ask as you define your roadmap for success.
When
Thu, Jul 26, 2018 1:00 PM - 2:00 PM CDT
Featuring
Sundeep KapurSundeep Kapur is an educator with Digital Credence. After 25 years in corporate America as a business and technology consultant for financial institutions, Sundeep returned to his passion – teaching brands best practices so they can achieve the same success.
His specialty lies in consumer engagement across multiple channels. A financial institution can be successful if it can engage the consumer with relevant messages across channel. “Keep it relevant, keep them engaged, and you will nurture your way to be the primary financial institution.”
