Earlier this month at at the CUNA Technology Council Conference, Paul Ablack caught up with CUbroadcast's Mike Lawson to discuss credit union real-time analytics, digital transformation, and machine learing.
Part of the conversation focuses on machine learning and artificial intelligence. Companies like Netflix and Apple are already using advanced machine learning and real-time analytics to provide quick, responsive, and superior member experiences. Your members are using these technologies today, which create higher expectations for service that must be met by financial institutions.
In regards to the collaborative outlook for the industy, Paul points out in the interview, "[The near future] is going to be about this industry getting all their data together. Putting it all together and inviting smart people to work on it. I think that's the key. And I think the movement is starting... We're going to be out there talking about collaboration, collaborating around data, sharing data securely, controlling that data, keeping ownership of data."
If you have having trouble playing the video, visit: https://www.cubroadcast.com/episodes/cuna-council-interviews-onapproachs-paul-ablack-on-real-time-analytics-to-enhance-the-member-experience to watch on CUbroadcast.